Frequently Asked Questions
Find answers to popular questions about our service, cryptocurrency exchange and security
Only the rate goes out of date — the order itself is still here, and the funds are not lost.
If you have already sent the transfer, do not send again and do not create a new order. Message the operator in the order chat with the order number and the transaction link: they will locate your payment and tell you what happens next.
If you have not sent anything, open the order and tap «Request a new rate»: an operator will quote the current one and the exchange continues under the same number.
You state the sender wallet when you create the order, and that address is the one checked for the origin of funds. If the transfer arrives from a different address, the order is not closed automatically: the operator checks the new address separately.
Message the operator yourself without waiting to be asked: give the order number, the transaction link and the address you sent from. That speeds up the check.
We cannot accept a payment from a third party — a wallet belonging to someone else. Such funds are returned to the sending address minus the network fee.
A refund is a transfer back, and any transfer costs money: a network fee in crypto or a bank fee for a wire. That cost is withheld from the returned amount — we cannot return more than arrived.
The operator states the exact amount and the fee withheld before sending, and records both in the order comment together with the transaction link.
If the refund is needed because of us — for example, we could not fulfil the order for our own reasons — we cover the fee ourselves.
The order is closed and its payment details are no longer valid. If you sent funds before the cancellation, message the operator with the order number and the transaction link.
Do not send funds to the address of a cancelled order.
The operator has postponed the order. It is not cancelled and not lost — it stays in progress. The operator will tell you the reason and the new timing.
Do not create a second order for the same operation and do not send another transfer.
The refund has been sent. The amount, the destination and any costs withheld are stated by the operator in the order comment, together with the transaction link.
Crediting depends on the network or the receiving bank. If the money has not arrived within the usual time for such a transfer, message the operator using the button on the order page: your order number is added automatically.
Message the operator with the transaction link. We will look at what can be done.
To be honest: we cannot guarantee a refund in this case — it depends on the specific network and address.
To avoid a repeat: the network is chosen when you create the order and is stated in the payment details. Addresses differ by network: TRC20 starts with T, ERC20 with 0x, TON with UQ or EQ. Check the beginning of the address against the network stated.
Less arrived. Message the operator: they will either accept a top-up to the same address or recalculate the order for the amount actually received. Do not top up before they confirm — the address and the rate may no longer be valid.
More arrived. The operator will recalculate the order and agree the result with you.
Several transfers. The operator will combine them and recalculate the total.
We offer cryptocurrency and fiat exchange at competitive rates. Available options:
No, registration is not required. However, registered users enjoy several benefits:
- •Save wallets and details for quick order creation
- •Participation in the referral program
- •Cumulative discount system
- •Convenient display of all transaction history
Orders are accepted daily from 11:00 to 19:00 (MSK). Processing outside working hours is possible by prior arrangement with support and is not a standard procedure.
The fee depends on the exchange direction and is included in the amount you see in the calculator before you confirm the order. Network, bank or payment-service fees, where they apply, are shown separately.
The time depends on the network, the bank and the direction, and can range from a few minutes to several hours. The operator gives you an estimate when confirming your order and tells you if anything is delayed.
Bitcoin network transfers may remain in an "Unconfirmed transaction" state for a while. Speed depends on several factors:
On the exchange page, pick the crypto you give and what you want to receive — cash or rubles to a card — then follow the prompts. We send rubles to 17 banks’ cards, YooMoney or via SBP, around the clock; for cash the operator agrees the meeting time and place with you.
Yes. To do so, contact our operator via the online chat during working hours to discuss the exchange details. We will do our best to ensure our reserves have the necessary funds for your transaction.
Our operators respond during working hours (daily from 11:00 to 19:00 MSK). If you contacted us outside working hours, please be patient — we will respond in the morning and provide all necessary assistance.
AML (Anti-Money Laundering) is a policy aimed at combating money laundering and terrorist financing. We strictly follow AML principles to ensure the security of our service and all users.
We apply rigorous screening and monitoring of all transactions using leading services — GetBlock and AMLBot.
Association with suspicious entities can be both direct and indirect. To ensure maximum protection, we analyze the following categories:
Transactions directly associated with these entities are subject to stricter verification and require mandatory sender identification.
If high-risk labels are detected or the overall transaction risk level is 40% or higher, the transaction is blocked until verification. You will need to provide a photo or video with your passport against the background of the transaction. After successful verification, funds may be returned with a fee of up to 15% within 3 business days, or the transaction may proceed at the discretion of the service.
Be careful — these are scammers!
We never conduct exchanges through third-party communication channels and never send exchange offers from our official email.
All transactions take place exclusively on our website and only at the user's request. If you have any doubts, contact us through our official Telegram.
Yes. We use SSL encryption to protect data, conduct AML checks on all transactions, and do not store payment information after the exchange is completed. All operations go through verified channels with mandatory security compliance checks.
By registering in our referral program, you receive a unique partner ID that is added to all your links. You can place links to any pages of our service on your website, blog, communities, and social media.
It depends on several factors:
- •Traffic of your website or platforms where you post about us
- •Relevance — your target audience should be interested in currency exchange
- •Presentation — quality description and prominent link placement
Yes, of course. Clicks on the affiliate link from a forum signature will be counted under the standard terms of the referral program.
Yes, you can. We have no restrictions on working with other referral programs.
Affiliate payouts are made to the wallet specified during registration in the referral program. The processing times for each method are shown in the partner dashboard.
The service fee is included in the amount shown in the calculator before you confirm. Network and bank fees, where they apply, are shown separately.
The time depends on the direction, network congestion, the bank and the payout method. The operator gives you an estimate for your order when confirming it — before you send anything.
Minimums depend on the payout method: bank card transfer (RUB) — from 10,000 ₽, cash in Russia — from $3,500 equivalent, cash in Georgia, Thailand and Bali — any amount, in other countries — usually from $10,000 equivalent. For large amounts, please contact support.
The website and the calculator are available at any time: you can place an order whenever you like and it will not be lost. Operators accept and process orders daily from 11:00 to 19:00 (Moscow time). An order placed outside these hours is picked up at the start of the next working period, unless you have agreed a different time with an operator in advance. You can message us on Telegram at any time.
Yes. You can exchange through the website or via our bot @Flashexappbot. For questions and proposals write to @Flashexchange_world, email — support@flashexchange.io.
Yes, you can cancel an order before sending funds. Once cryptocurrency has been sent to the network, cancellation is not possible — blockchain transactions are irreversible.
A network fee is a charge paid to the blockchain network for processing a transaction. It is not set by us and depends on the current network load.
Yes, cash is available in 472 cities across 110 countries — what we pay out and accept in your city is shown in the form. For most directions the rate appears in the form once you pick the city; if there is no rate, the operator quotes it. You place a request and the operator agrees the time and place of the meeting with you.
After creating an order, you will receive a unique order number and a tracking link. The status updates in real time.
AML checks protect you from receiving "dirty" cryptocurrency linked to fraud or illegal activity. They ensure compliance with international financial security standards.
If funds fail the AML check, we will contact you to clarify the origin of the assets. In some cases, KYC verification through the Didit platform may be required.
All connections are protected by SSL encryption. We do not share your data with third parties and collect only the minimum information necessary.
Flash Exchange is listed on BestChange monitoring, undergoes AML/KYC verification, and operates under fully transparent terms. We value our reputation and every client.
Contact our support team via the Telegram bot. Provide your order number and an operator will resolve the issue as quickly as possible.
You earn 25% of the company profit on every deal made by a client you invited (VIP partners get 30%). Minimum withdrawal is $200.
Affiliate earnings are credited in USDT and can be withdrawn to your crypto wallet through your personal account.
Didn't find the answer to your question?
Contact our support team — we are always ready to help